We aim at making the use of reusable cups as simple as possible. When it comes to data protection, we want to make communication as simple as possible. This website contains information on how we process your data – on our website, from (potential) clients or suppliers and from applicants. Also, we explain your rights with respect to your personal data. If you have other questions, please feel free to contact us.

You can visit our website without providing personal data. Personal data (such as name, address, email) is only collected on a voluntary basis and will not be shared with third parties without your consent. In the case of contractual relationships or inquiries, we collect and use your data only to the extent necessary. Data will only be stored as long as required for the purpose, considering legal retention periods. Upon request, we may disclose this data for criminal prosecution, danger prevention, or legal tasks.

Contact Form

We collect data in forms. The specific purpose of the data collection is also stated. The legal basis for processing this data is Article 6 (1) b) GDPR. If you contact us by email or through the contact form, the information you provide will be stored solely for the purpose of processing the inquiry and for any follow-up questions. If this results in an offer or order, the data will be stored in our CRM.

Newsletter

When signing up for a newsletter, the data you provide will be used exclusively for this purpose and will not be shared with third parties. We log the newsletter subscription, the sending of our confirmation email, and the receipt of the requested response. You can unsubscribe from the newsletter at any time. Use the unsubscribe link found at the end of each newsletter.

Job Applications

We use your applicant data (contact details, application documents, our notes) exclusively within the framework of our applicant selection process. The legal basis for this is Section 26 BDSG. This data is accessible to the HR department and your potential future supervisors. We do not share your data with third parties and will delete it in case of a rejection.

If you apply through job portals (such as Stepstone, Xing, etc.), we receive your data if you submit it to us or make it available for retrieval. Information about their data processing can be found in the respective job portal.

Our website is provided via encrypted connections and serves as a platform for advertising for us and for providing information and ordering for you. Some advanced features, such as file uploads and embedded maps and videos, require cookies and JavaScript.

We integrate various services from Google (Google Fonts, reCAPTCHA) on our website. Data processing for these services takes place in the USA. For more information, please refer to Google's privacy policy.

On the contact page, we embed an interactive Google Maps map to help you with route planning. Google Maps analyzes the usage of the map functions.

To present our products in a dynamic way, we embed our own YouTube videos without cookies. However, if you are logged into YouTube, YouTube will still store cookies and associate the visit to our website with your account.

This website uses Facebook plugins provided by Facebook Inc., USA. When users visit the website and the Facebook plugin ("Like" button) is installed, a connection to Facebook is established, and data about website visits is transmitted to Facebook's servers. For logged-in Facebook users, this data is associated with their Facebook account. When actively using the plugin (e.g., clicking "Like" or using the comment function), this data is transferred to the Facebook account and published. To avoid this, users should log out of their Facebook account before using the site. For more information, please refer to Facebook's privacy policy at http://en-en.facebook.com/policy.php.

When you visit our website, the web server logs the time of access, the address visited, and the IP address of your device. Most browsers are also set to transmit the browser type and version, the operating system used, and the previously visited address. Only your internet provider can use the time and IP address to trace your connection and potentially identify you. We do not analyze these web server logs but use them solely to monitor the proper functioning of our web server and, if necessary, trace any attacks. Access to these logs is limited to our IT department and our web hosting provider.

Google Analytics & Google Analytics 4

With the help of Google Analytics & Google Analytics 4, we aim to analyze the traffic to our site and optimize the use of advertising. The analysis is carried out using JavaScript and cookies. If JavaScript is enabled, we request your consent for analysis using Google Analytics. Until you have agreed, no analytical data will be transmitted to Google.

Google Analytics stores cookies and transfers the usage data collected to Google. We have activated IP anonymization, which truncates your IP address in advance. Google provides us with statistics on the usage of the website and other services. Your IP address will not be combined with other data collected by Google.

The legal basis for the analysis is Art. 6 (1) a) GDPR. Analytical data is only accessible to employees working in marketing. You can withdraw your consent at any time by deleting our cookies. This will stop further data transmission to Google.

Hotjar

Hotjar is an all-in-one analytics and feedback tool that helps us understand user behavior and collect feedback through various features like heatmaps, visitor recordings, funnel analyses, surveys, and feedback widgets.
By using Hotjar on our website, the following data may be collected and processed:

Device-dependent data:

• IP address of your device (anonymized)
• Screen size
• Device type (individual device identifiers)
• Information about the browser used
• Location (only country)
• Preferred language for displaying our website

Log data:

• Referring domain
• Visited pages
• Date and time of access

Interaction data:

• Mouse movements
• Clicks
• Scroll depth

Purpose of data processing:
We use the information collected by Hotjar to:

• Improve the user experience of our website
• Optimize the functionality and layout of our website
• Diagnose and fix technical problems
• Analyze user trends and behavior

Legal basis for data processing
Data processing is based on Art. 6 (1) f) GDPR (legitimate interest). Our legitimate interest lies in analyzing user behavior to continuously improve our website.

Meta Services

This privacy policy describes how personal data is collected, used, processed, and shared on platforms and services by Meta (formerly Facebook). This is a general statement, and more specific privacy information may apply to certain services or platforms.
Meta collects various types of information, including but not limited to:

• User information: Information you provide to Meta, including personal details, contact information, and profile data.
• Device information: Information about the device you are using, such as device type, operating system, unique device identifiers, and mobile network information.
• Usage data: Information about your interactions with Meta services, such as your activities, shared content, and how you interact with other users.
• Location data: Meta may collect location data if you actively enable it or if required for the service.

Meta uses the collected information for various purposes, including:

• Provision of services: To enable you to use Meta services and improve those services.
• Personalization: To tailor content and advertisements based on your interests and activities.
• Security: To ensure the security of Meta services and users.
• Analytics: To understand usage trends, improve services, and generate aggregated statistics.

Meta may share your information under certain circumstances, including:

• With your consent: If you allow Meta to share your information with third parties.
• Legal requirements: To comply with legal obligations, resolve legal disputes, or protect the security of Meta and others.

LinkedIn Tag / LinkedIn Pixel

This website uses the LinkedIn Insight Tag, also known as the "LinkedIn Pixel." The LinkedIn Pixel is an analytics tool provided by LinkedIn that allows tracking of website visitor behavior when they arrive on the site via LinkedIn. This enables us to measure the effectiveness of LinkedIn advertising campaigns and improve our marketing activities.
The LinkedIn Pixel collects and uses anonymized information, including:

• Visit data: Information about your interaction with our website, such as page views, form interactions, and other activities.
• Device information: Information about the device you are using, such as device type, operating system, and browser type.
• IP address: The IP address of your device is captured but anonymized to protect your privacy.

The collected information is used to:

• Measure the performance of LinkedIn advertising campaigns
• Create target audiences for future LinkedIn ads
• Analyze and improve the effectiveness of our website

We do not share the information collected via the LinkedIn Pixel with third parties, unless required by law.

You can control the use of the LinkedIn Pixel by adjusting your settings in your LinkedIn account or by disabling the use of cookies in your browser. Please note that this may affect the functionality of our website.

You can create a customer profile. Within the shop itself, you can modify or delete your profile data at any time. However, the data collected in the shop is also transferred to our CRM and is not automatically deleted there. For more information on the CRM, please refer to the Sales section. When placing orders as a private customer, we may transmit the necessary data (name, address, date of birth) for credit assessment to Creditreform. To assign your user profile to the appropriate country-specific shop, we use GeoIP redirect, which recognizes your IP address and assigns your profile to a country shop, or allows you to select a country shop if your IP is not recognized.

Sale / Rent and Purchase

In the B2B business, initial contacts are established in different ways: we receive contact data from organisers, we talk to you at trade shows or you refer to us. In this context, we receive contact data from persons to contact for our (potential) clients and suppliers. This is legally based on point (f) of Art. 6(1) GDPR.

As a final consumer, we receive your data from your query. This is legally based on point (b) of Art. 6(1) GDPR. We transmit required data (name, address, date of birth) to Creditreform to check your credit standing. This is legally based on point (f) of Art. 6(1) GDPR.

Only Procurement and Sales department staff have access to such contact data which we use to process your queries/our contracts, and we erase any contact data only if you request this.

You have a right of access and of rectification with regard to your personal data. You may object to processing based on legitimate interests, request the processing to be restricted or your data to be erased or complain with a data protection supervisory authority at any time and without fulfilling any formal requirements.

Is there anything we did not properly explain? Please feel free to simply contact us:

Cup Concept Mehrwegsysteme GmbH
Elzstraße 3, D-79350 Sexau
datenschutz(at)cupconcept.com
+49 (0)7641 – 95429-8001

Your emails to this address will be received by the Data Protection Team of which the Data Protection Officer is a member. We will come back to you as quickly as possible.

However, you may also submit a complaint directly to the supervisory authority. The supervisory authority competent for us is

The State Commissioner for Data Protection Baden-Württemberg
Königstraße 10a, D-70182 Stuttgart
poststelle(at)lfd.bwl.de
+49 (0)711 615541